At Andre Emilio, we have a priority aim to enhance the experience of our valuable customers. We guarantee the rights of our customers and keep them aware at every instant by offering advice through Andre Emilio.com, social media, and catalog. The below mentioned policy is for the same services and applicable to all the placed orders at national & international level.
Items that can be Exchanged
We are giving the facility of exchange service in case of receiving the defective product or not in accordance with our customer’s specifications.
- The product that is being exchanged by the customer must be complete and intact.
- There should not be the utilization of received product which is being exchanged.
- Item packaging should be unblemished and intact.
Items that cannot be Exchanged
- All accessories are final sale, & exchange is NOT possible on any accessory
- If the product is not complete or if even a single item is missing
If the product is customized according to size, style, and fabric
- If the product gets stained, emitting perfume scent or body odors, and got damaged even a bit
- The discounted sale merchandise cannot be exchanged
Procedure for Exchange
For exchange of your purchased item, please email at firstname.lastname@example.org, our customer care will handle your query. You can exchange the item to our provided address written below under the title ‘Exchange Address, please note the courier cost of exchange the item will be borne by the customer if the issue is other than the damage of the product . In case the item is damaged or the size you ordered is not the size you received, Please note that we do not accept the exchange for those products that are not purchased through pk.andreemilio.com
The procedure of exchange through AndreEmilio.com:
We are providing the facility of exchange on our Andreemilio stores also no matter if the product is purchased through Andre Emilio.com
With original receipt
You can exchange the defective item (if any), unwashed, and unworn within ten days of purchase; the original purchase receipt will be required for exchanging the item with a full paid price.
Without original receipt:
- You can also exchange the defective item (if any), unwashed, and unworn without the original receipt but the product will then be assessed as per the current selling price of that time; and the customer will be offered exchange service with same or high value.
The right to refuse the excessive non-receipted exchanges is reserved by Andre Emilio
- The product sold on discounted price will not be exchangeable.
- The garments sold after alteration are considered as final sale and cannot be exchanged
You will be facilitated with exchange service during the course of 7 working days after the delivery of the product. The original receipt of product will be required for your ease and our convenience.
Dear Customer, please use the mentioned below address for exchanging of products, or follow the instruction of our Customer Care Representative; you will have the adjustment of shipping fee in the next order.
Fashion Central, Fortune Mall, 20-C, Block C-3, MM Alam Road Gulberg III, Lahore.